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AI Customer Service for eCommerce and Retail

Magellan Solutions USA’s AI Customer Service Agent is revolutionizing how eCommerce platforms and retail businesses engage with their customers. Purpose-built for online stores, brick-and-mortar retailers, and omnichannel operations, our AI-powered solution delivers fast, intelligent, and seamless support—24/7.


Whether your customers are browsing your product catalog, tracking shipments, processing returns, or asking about in-store availability, our AI agent enhances their experience while reducing operational costs.


Key Capabilities of Our AI Agent for eCommerce and Retail


24/7 Automated Support for High-Volume Retail Scenarios

Our AI agent handles thousands of simultaneous chats and messages, instantly resolving common inquiries like:

  • Order status and tracking updates

  • Return and refund policies

  • Product availability and specifications

  • Price checks and promotional eligibility

  • Store hours and location information

  • Loyalty program details and point balances

  • Cart abandonment recovery and upselling prompts


Natural Language Understanding (NLU)

Trained on retail and eCommerce terminology, our AI understands and responds conversationally across sales, shipping, and customer care topics—reducing repetitive inquiries to your live agents and boosting satisfaction scores.


Seamless Escalation to Human Agents

For complex or sensitive issues (e.g., delayed refunds, lost packages), our AI agent smoothly transfers the conversation to a human agent—with full conversation history—so customers never have to repeat themselves.


Specialized Use Cases for eCommerce and Retail

Abandoned Cart Recovery

Automatically follow up with shoppers who left items in their cart by:

  • Providing discount reminders or free shipping offers

  • Answering product questions that may have caused hesitation

  • Offering real-time assistance to complete the purchase


Real-Time Order & Shipping Updates

Keep customers informed with:

  • Shipment tracking links

  • Notifications on delivery delays or exceptions

  • Same-day/in-store pickup status


Returns & Exchanges

Automate your returns process by:

  • Guiding users through return eligibility and steps

  • Generating return labels

  • Suggesting exchange options to retain sales


Personalized Shopping Support

Help customers find the right product through:

  • Guided selling prompts based on preferences or past orders

  • Sizing charts and compatibility guides

  • Inventory visibility across stores


Why Choose Our AI Agent for eCommerce and Retail?

Boost Conversions and Reduce Bounce

Engage visitors in real time to assist with purchasing decisions, minimize bounce rates, and maximize revenue.


Cost-Effective Scale

Handle peak shopping seasons—like holidays or major sales events—without adding headcount. Our AI agent scales effortlessly.


Secure and Compliant

Our solution adheres to retail data security standards, protecting sensitive customer information with encryption and access controls.


Hybrid Option

Deploy the AI agent as a standalone or in tandem with human agents. Let automation handle volume while your staff focuses on VIP support and edge cases.


Ready to Modernize Your Retail Support?

Let Magellan Solutions USA help you build a smarter, faster, and more scalable customer service model. From fashion and electronics to big-box retail and specialty eCommerce, our AI Customer Service Agent adapts to your business.


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