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Experts in Contact Center & BPO Services

 

LET'S TALK: 1-800-511-9981
What We Do
​SERVICES

"Magellan USA (MSUSA) empowers government and commercial organizations to improve their performances and effectiveness by providing them with smart, innovative contract management, and robust end-to-end call center and business process outsourcing support services solutions"

Who We Are

MSUSA is a company that is a family owned organization that started in 2005 as a full Call Center and Business Process Outsourcing service provider oversees.  Incorporated in 2012 in California as a Service Disabled Veteran Owned Small Business, Minority Small Business Enterprise, and a Small Disadvantage Business.  Through the years we have evolved and become an organization that is also experts in Healthcare Administration and Energy Consulting/Engineering Contact Center and BPO initiatives.

  • Call Center Services: 

    • Inbound Call Services​

    • Outbound Call Services

    • Multilingual Call Center Services

    • Lead Generation Services

    • Live Answering Services

  • BPO Solutions:

    • Back Office Support​

    • Email & Chat Support

    • Data Management Support

  • Technology Solutions:

    • Interactive Voice Response (IVR)

    • SMS Text Messaging 

    • Robo-Call 

Our Expertise

Call Center & Back Office Process Outsourcing:

Multi-Language Inbound and Outbound Call Center Services, Overflow and After Hours Coverage, Customer Service, Order Processing, Answering Services, Reservation and Appointment Setting, Chat and Email Support, Help Desk and Tech Support, Customer Retention Program, Financial Billing Support, Collection Services, Telesales, Callback and Follow-up, Surveys and Market Research, Lead Generation and Qualification, Eligibility and Validation, Certificate Processing, Translation Support, Transcription Support, E-Commerce Support, Data Encoding, Data Mining, Surveys, Copywriting Reviews and Proofreading, Training and Educational Outreach Programs, and Warehousing and Fulfillment.

 

Information Technology:

IT Consultation, Systems Architecture, Planning and Implementation, System Configuration, Big Data, Full-Stack Software Development, Data Migration, Transition Planning/Execution and Requirement Analysis.

 

Healthcare Administration:

Healthcare Information Systems Administration Support, Healthcare Resource Support, Medical Telephone Triage and After Hours Emergency Support, Revenue Cycle Optimization, Medical Billing, Appointment Management, Translation and Transcription Services, Electronic Medical Records Documentation, and Medical Insurance Verifications.

 

Energy:

Energy Consulting, Engineering Services, Planning and Implementation, Data Translation, Marketing, Communication, Data Analytics, Project and Program Management, Energy and Water Efficiency, Smart Meter Technology, Supply Chain, Renewable Energy, Demand Reduction, Conservation and Sustainability.