MBE Call Center: Certified Excellence in Contact Center Solutions

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At Magellan Solutions USA, our Minority Business Enterprise (MBE) certifications reflect our commitment to diversity and excellence. As a certified MBE, we bring unique value to businesses seeking reliable, inclusive, and performance-driven outsourcing solutions. Our contact center services are designed to meet high standards while helping organizations fulfill their supplier diversity goals.

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Our Certifications

 

Magellan Solutions USA holds minority-owned certifications (MBEs) from some of the most respected agencies in the country:

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• Minority Owned by the Florida Department of Management

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• Minority Business Enterprise (MBE) by the Florida State Minority Supplier Development Council

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• Minority Business Enterprise (MBE) by the North Central Texas Regional Certification Agency (NCTRCA)

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• Minority Business Enterprise (MBE) by the California Public Utility Commission (CPUC)

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• Minority Business Enterprise (MBE) by the Port Authority of New York and New Jersey

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These accreditations validate our operational integrity, expertise, and commitment to fostering equitable business partnerships.

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Comprehensive Contact Center Capabilities

 

Magellan Solutions USA offers a full suite of contact center services to address your unique business needs. Our team is equipped with industry-leading technologies and robust workflows to deliver seamless, customer-centric solutions, including:

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• Inbound and Outbound Call Handling: Efficiently managing customer inquiries and outreach campaigns.

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• Omnichannel Support: Integrating live chat, email, SMS, and voice interactions to provide a unified customer experience.

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• Technical Support: Assisting customers with troubleshooting and resolving technical issues.

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• Order Processing: Streamlining transactions and ensuring secure handling of sensitive information.

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• Quality Assurance: Using advanced speech analytic tools like to monitor and improve service quality continuously.

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• Reporting and Analytics: Offering custom reporting on key performance indicators (KPIs) and provide actionable insights.

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Why Choose Magellan Solutions USA as Your MBE Partner?

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• Supplier Diversity Compliance: Achieve your organization’s goals for working with certified minority-owned businesses.

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• Exceptional Quality: Rely on our well-trained agents and advanced technology to deliver outstanding results.

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• Custom Solutions: Benefit from services tailored to your industry and customer base.

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• Global Reach with Local Expertise: We operate across domestic and nearshore locations, ensuring scalability and reliability.

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Join Us in Building Inclusive Success

 

Partnering with Magellan Solutions USA is not just about accessing exceptional services—it's about fostering a relationship built on shared values of quality, inclusivity, and innovation. Contact us today to learn how our MBE call center solutions can empower your business and contribute to your diversity initiatives.