AI Collector Assist

Real‑Time Guidance Built for Modern Collections

Collections success depends on consistency, compliance, and confidence—on every call. AI Collector Assist equips your collectors with real‑time prompts, objection handling, and compliance cues while the call is happening, then automates after‑call work with redacted summaries and QA scorecards.

The result: faster calls, fewer compliance misses, higher right‑party contact effectiveness, and more confident collectors—without replacing your team.

Why AI Collector Assist for Collections Agencies

Coach in the moment Surface the right rebuttal, payment framing, or hardship path exactly when the consumer raises an objection.

Reduce compliance risk Live FDCPA, state‑level, and client‑specific disclosures help prevent violations before they happen.

Shorten after‑call work CRM‑ready summaries, dispositions, and commitments are generated automatically—saving minutes per call.

Standardize quality at scale Every collector follows approved talk tracks, disclosures, and payment flows—regardless of tenure.

What You Get

Real‑Time Collector Guidance

Intent‑aware prompts that adapt as the conversation unfolds
Objection handling for common scenarios ("can’t pay," "send it in writing," "call my attorney")
Live compliance cues (Mini‑Miranda, call recording notices, state‑specific requirements)
Scripted call maps with branching logic for RPC, non‑RPC, voicemail, and hardship paths

Automated QA & Coaching

Rule‑based and AI‑driven QA scoring
Clear, explainable results (Pass / Fail / N/A with rationale)
Flags for compliance risk, sentiment shifts, and script deviations
Built‑in coaching workflows with assignments and acknowledgment'

Summaries & After‑Call Automation

CRM‑ready call summaries: disposition, promises to pay, payment methods, next steps
Automatic redaction of PII (SSN, DOB, addresses, account numbers)
Structured notes pushed to your collections system or CRM via API or webhook

Analytics & Search

Filter by collector, campaign, client, disposition, objection, or outcome
Track trends in compliance risk, payment conversions, and handle time
Export to CSV or connect to BI tools

Built for Compliance‑Heavy Environments

Enterprise‑grade encryption (in transit and at rest)
Role‑based access and audit trails
Configurable data retention and deletion policies
Automatic redaction across transcripts and summaries
Designed to support FDCPA, PCI, HIPAA‑adjacent workflows, and client audit requirements

We align controls to your policies and client mandates during onboarding.

How It Works

Connect your dialer or CCaaS- We ingest call events and map campaigns, collectors, and outcomes.
Configure your playbooks- Import scripts, disclosures, objection handling, and QA criteria.
Deploy Collector Assist- Collectors see a lightweight assist panel with live prompts during calls.

Results Agencies Target

10–30% improvement in successful payment conversations
15–25% reduction in average handle time
40–60% reduction in after‑call work
Higher QA pass rates and fewer compliance findings

Actual results vary by program. Targets are defined during pilot design.

FAQ

Does AI Collector Assist replace collectors? No. It augments collectors with live guidance and automation so they perform at a consistently high level.

Do you record and transcribe calls? Transcripts are generated to power guidance, summaries, and QA. Recording and retention settings are configurable.

Will this work with our dialer? Yes. We support leading CCaaS and dialers, with custom integrations available via API.

Can we use our existing scripts and compliance language? Absolutely. We align AI prompts and call maps to your approved content.

Ready to See AI Collector Assist in Action?

Let’s walk through a live collections scenario and show how real‑time guidance, automated QA, and redacted summaries work together to reduce risk and improve outcomes.