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Financial Services Staffing

Skilled administrative and customer support professionals for banks, credit unions, and financial institutions.

Scale your back-office, compliance, and customer operations with trusted financial services staffing. Our trained specialists handle documentation, verification, and client support—securely and efficiently.


Quick Facts

  • Use cases: KYC/AML processing, account maintenance, payment support, underwriting assistance, document verification

  • Coverage: onshore, offshore, or hybrid models with 24/7 availability

  • Compliance: PCI DSS and GLBA-aligned workflows; strict confidentiality and data controls

  • Roles: clerical, administrative, customer-facing, and specialized financial support


Roles We Staff

  • Account servicing representatives: handle inquiries, updates, and customer verification

  • Payment processing clerks: manage ACH, wire, and card transactions under strict controls

  • KYC/AML analysts: document verification, data review, and escalation of red flags

  • Underwriting support specialists: assist loan officers with data entry and pre-approval documentation

  • Collections and billing support: reminder calls, payment follow-ups, and account reconciliation

  • Financial virtual assistants: scheduling, CRM updates, and client communications for advisors and brokers

Every staff member is background-checked, trained in financial data handling, and aligned with your internal compliance standards.

Why Choose Financial Services Staffing

Financial institutions face growing operational demands alongside complex regulatory requirements. Our financial services staffing model offers:

  • Secure scalability – Add compliant staff fast during seasonal or audit cycles.

  • Regulatory assurance – Staff trained on PCI, GLBA, and institution-specific protocols.

  • Operational resilience – Maintain coverage during surges or turnover.

  • Quality & accuracy – QA programs focused on data integrity and documentation precision.

  • Cost efficiency – Right-sized teams with flexible staffing models.


Engagement Options

1) Staff Augmentation

Embed temporary financial specialists into your internal workflows under your supervision.


2) Dedicated Managed Team

Launch a secure pod managed by our team leads and QA, ideal for recurring compliance or claims queues.


3) Shared Service

Ideal for smaller institutions seeking cost-efficient coverage for after-hours or overflow tasks.


4) Temp-to-Hire

Convert proven agents to full-time staff once performance and trust are established.


Industries We Support

  • Banks & Credit Unions – account support, card services, and loan processing

  • Insurance Providers – policy servicing, renewals, billing, and claims documentation

  • Investment Firms & Advisors – client onboarding, trade verification, and record updates

  • Fintech & Payments Companies – fraud monitoring, transaction reconciliation, and support

  • Mortgage & Lending Institutions – application prep, verification, and compliance tracking


What You Get (Deliverables)

  • Staffing plan and role definitions

  • Access control & compliance framework

  • SOPs and workflow documentation

  • QA scorecards and KPI dashboards

  • Regular compliance audit reports

  • Weekly performance summaries and continuous optimization roadmap


Process

  1. Scope & define – outline roles, volumes, and compliance requirements

  2. Talent match – shortlist candidates experienced with financial workflows

  3. Training & onboarding – align on policies, tools, and security protocols

  4. Go-live – phased ramp with QA gates and controlled access rollout

  5. Optimize – ongoing calibration, compliance updates, and process refinements


Quality & Compliance

  • Background checks and employment verification for all staff

  • SSO/MFA access controls and device monitoring

  • PCI DSS, GLBA, and SOC-aligned protocols

  • Secure remote environments with encrypted communication

  • Regular QA audits and data protection refreshers


Pricing Models

  • Hourly rate per financial support role

  • Per-FTE for dedicated managed teams

  • Per-record or per-case for defined workflows (e.g., claims, KYC)

  • Custom quotes for hybrid compliance programs


What Makes Us Different

  • Financial-industry-specific training and compliance framework

  • Scalable, secure infrastructure ready for audits

  • Optional U.S.-based management layer for regulated programs

  • Transparent dashboards and SLA tracking

  • Elastic staffing model built for both short-term spikes and long-term programs


FAQs

Can staff work directly in our financial systems? Yes—our teams access your approved systems under controlled permissions and logging.


Do you provide PCI or GLBA documentation? Yes—we maintain compliance documentation for all programs.


Is 24/7 coverage available? Yes—ideal for credit unions, fintech, and global payment operations.


Can we start small and scale later? Absolutely. Many clients begin with a few agents and expand as operations grow.


Getting Started

  1. Share your financial operations scope (KYC, claims, billing, etc.)

  2. Choose your staffing model (augmented, managed, shared, or temp-to-hire)

  3. Approve your plan and compliance controls to begin onboarding


Build a compliant, flexible financial operations team that scales with your institution. Contact us to scope your financial services staffing program.


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