top of page

Healthcare Administrative Staffing

HIPAA-trained professionals for patient coordination, claims support, and records handling.

Empower your healthcare operations with trained administrative and clinical support staff who deliver accuracy, compliance, and compassionate service across every patient touchpoint.


Quick Facts

  • Use cases: patient scheduling, benefits verification, claims processing, billing support, records management

  • Coverage: 24/7 availability; onshore, offshore, or hybrid staffing options

  • Training: HIPAA, PHI handling, EHR systems, and patient communication etiquette

  • Models: staff augmentation, dedicated support teams, temp-to-hire


Roles We Staff

  • Patient coordinators: manage scheduling, pre-visit reminders, and patient intake

  • Claims support specialists: handle submissions, rejections, and payer follow-ups

  • Medical records clerks: maintain EHR accuracy, indexing, and data validation

  • Prior authorization assistants: manage insurance approvals and required documentation

  • Billing and collections support: post payments, verify balances, manage denials

  • Healthcare virtual assistants: administrative support for small practices and clinics

Our healthcare staffing model ensures that every placement is trained, background-checked, and ready to integrate into your workflows securely.

Why Healthcare Staffing Matters

Healthcare organizations are under constant pressure to do more with less. With healthcare administrative staffing, you can:


  • Reduce administrative burdens so your clinical staff can focus on care delivery.

  • Scale efficiently during open enrollment or seasonal surges.

  • Ensure compliance with HIPAA and payer requirements.

  • Improve patient satisfaction through faster coordination and accurate information.


Engagement Options

1) Staff Augmentation

Embed our healthcare-trained professionals into your existing systems and workflows for seamless daily support.


2) Dedicated Managed Team

Stand up a managed pod with supervisors, QA, and workforce management to handle end-to-end support functions.


3) Temp-to-Hire

Evaluate fit and performance before converting staff to full-time employment.


Specialized Expertise

  • HIPAA compliance with enforced access controls and secure data handling

  • EHR system familiarity: Epic, Cerner, Allscripts, Athenahealth, and more

  • Payer communication workflows for multi-carrier claims support

  • Medical terminology and coding awareness for accuracy in documentation


Industries We Support

  • Hospitals and clinics – patient coordination, billing support, and records management

  • Health insurance plans – claims verification, enrollment, and customer assistance

  • Medical billing companies – pre-billing validation, claims auditing, payment posting

  • Telehealth providers – appointment scheduling, patient communication, follow-up coordination


Process

  1. Discovery & scoping – define volume, roles, tools, and compliance requirements

  2. Talent matching – shortlist HIPAA-certified candidates with relevant experience

  3. Training & onboarding – role-specific training, system access, and workflow integration

  4. Go-live & monitoring – phased launch with QA gates and performance reviews

  5. Ongoing optimization – KPI tuning, feedback loops, and compliance refreshers


Quality & Compliance

  • Annual HIPAA and data privacy certification for all staff

  • SSO/MFA and restricted access by role

  • Quality assurance framework: accuracy checks, dual scoring, and calibration

  • Secure communication channels and encrypted file sharing

  • Continuous compliance audits and incident response readiness


Pricing Models

  • Hourly per staff role (augmented)

  • Per-FTE for dedicated teams

  • Per-task for claims or record volumes

  • Custom quotes for hybrid or compliance-heavy projects


What Makes Us Different

  • Deep experience supporting U.S. healthcare systems and payers

  • Structured compliance framework built into every workflow

  • Optional 24/7 coverage for patient coordination and claims support

  • Transparent performance reporting and QA dashboards


FAQs

Do your staff work within our EHR systems? Yes. We integrate directly into your preferred EHR, ticketing, or billing platforms with secure access.


Can you handle PHI and claims data? Absolutely. All staff undergo HIPAA certification and operate within compliant environments.


Do you offer after-hours patient coordination? Yes—our healthcare support teams can cover evening, weekend, and holiday schedules.


Can we start small? Yes—begin with one or two staff and scale as comfort and volume grow.


Getting Started

  1. Share your patient support, claims, or records workload

  2. Choose your engagement model (staff aug, managed, or temp-to-hire)

  3. Approve your staffing plan and start date


Let’s strengthen your healthcare operations with trained, compliant support staff. Contact us to build your healthcare admin team:


bottom of page