Office Staffing

Comprehensive clerical support to streamline operations and keep your workplace running smoothly.

From reception to executive support, we staff the administrative backbone so your teams can focus on high‑value work.

Quick Facts

• Use cases: seasonal peaks, coverage gaps, special projects, backlogs, executive support, office launches, relocations

• Coverage: on‑site or remote; business hours, after‑hours, or 24/7

• Ramp: pre‑vetted talent, rapid onboarding, right‑sized to your workflow

• Models: staff augmentation, dedicated teams, shared support, temp‑to‑hire

Roles We Staff

• Virtual assistants (VA): inbox and calendar management, travel booking, research, expense prep

• Receptionists & front desk: phones, visitor check‑in, appointment setting, basic triage

• Executive assistants (EA): executive calendaring, board prep, meeting notes, vendor coordination

• Data entry clerks: order entry, form processing, data cleansing, audits, list building

• Back‑office specialists: document control, records management, billing support, procurement admin

• Project coordinators & office admins: scheduling, status tracking, task routing, vendor follow‑ups

Why office staffing with us?

• Speed to productivity – launch in days with trained, pre‑screened talent

• Elastic capacity – scale up/down without long‑term hiring risk

• Quality at pace – role‑specific training, nesting, and calibrated QA

• Omnichannel capability – phone, email, live chat, and back‑office workflows

• Onshore, offshore, or hybrid – choose the mix that fits budget and compliance

Engagement Options

1) Staff Augmentation

Embed temporary admins who work inside your tools and processes while your leaders direct day‑to‑day.

2) Dedicated Team (Managed)

Stand up a branded pod with our team lead, QA, and WFM—ideal for multi‑function back‑office queues.

3) Shared Support

Cost‑efficient coverage for predictable, lower‑volume tasks (e.g., after‑hours reception, basic triage).

4) Temp‑to‑Hire

Try before you hire. Convert proven performers to FTE with minimal friction.

Industries We Support

• Professional services – scheduling, billing support, document prep

• Healthcare admin – referrals, records requests, appointment support (HIPAA‑aligned workflows)

• Financial services – KYC documentation, case routing, payment support (PCI‑aware practices)

• eCommerce & retail – order entry, returns processing, catalog updates

• Real estate & property – lead intake, showing coordination, lease paperwork

• Higher education & nonprofits – admissions admin, event coordination, donor records

What You Get (Deliverables)

• Role profiles and staffing plan

• Knowledge capture + SOPs

• Training & nesting schedule

• QA scorecards (accuracy, turnaround time, adherence)

• WFM coverage plan and schedule

• Weekly performance reports and continuous improvement roadmap

Process

1. Scope & map – define tasks, volumes, SLAs, tools, and access

2. Talent match – shortlist candidates aligned to skills, hours, and culture

3. Enablement – role‑specific training with shadowing and test tasks

4. Go‑live – phased ramp with QA gates and feedback loops

5. Optimize – cadence reviews, KPI tuning, and cross‑training

Quality, Security & Compliance

• Background checks and skills assessments

• SSO/MFA access controls; least‑privilege permissions

• PCI‑aware workflows for payment support; redaction on sensitive fields

• HIPAA‑aligned processes for designated programs handling PHI

Pricing Models

• Hourly per role (staff aug)

• Per‑FTE for dedicated managed pods

• Per‑record or per‑task for defined data‑entry work

• Monthly retainer for virtual assistant packages

Request a tailored quote—priced by role, location mix, coverage, and volume.

What Makes Us Different

• Administrative playbooks purpose‑built for common office workflows

• Supervisory layer on demand (team leads, QA, WFM)

• Elastic bench enables quick swaps without SLA dips

• Transparent reporting you can share with stakeholders

FAQs

How fast can you start? Discovery starts immediately; a phased ramp can begin once SOPs and access are set.

Can staff work in our systems? Yes—most engagements operate directly in your calendars, email, document, and ticketing tools.

Do you cover nights/weekends? Yes—standard business hours or 24/7, including holidays.

What about confidentiality? We use NDAs, access controls, and role‑based permissions with audit trails.

Can we convert temps to full‑time? Absolutely—temp‑to‑hire options are built in.

Getting Started

1. Share your task list, volumes, and tools

2. Pick your engagement model

3. Approve the staffing plan and kickoff timeline

Let’s build an administrative backbone that scales with you. Contact us to scope your office staffing program: