Offshore Contact Center

Reliable Global Support at Competitive Costs

Magellan Solutions USA delivers high-quality offshore contact center services designed to help businesses expand customer support operations without sacrificing quality. By leveraging our strategically located offshore facilities, you gain access to skilled multilingual agents, advanced technology, and scalable operations—all at a fraction of domestic costs.

Why Choose Offshore Contact Center Outsourcing

Outsourcing your contact center to an offshore location offers several key advantages:

• Significant Cost Savings – Reduce labor and overhead expenses while maintaining the same level of customer care excellence.

• 24/7 Customer Availability – Serve customers across multiple time zones with round-the-clock support.

• Skilled Talent Pool – Tap into a large base of trained professionals experienced in customer care, technical support, and sales.

• Scalable Operations – Easily scale up or down to match your seasonal or campaign-based needs.

• Multilingual Support – Support global customers in their preferred language to improve satisfaction and loyalty.

Our Offshore Capabilities

Magellan Solutions USA’s offshore contact centers provide a full suite of customer engagement and back-office services:

• Inbound and Outbound Customer Support

• Live Chat and Email Management

• Technical Helpdesk Support

• Appointment Setting and Lead Qualification

• Order Processing and Billing Assistance

• Customer Retention and Loyalty Programs

Quality You Can Trust

Even with offshore delivery, quality never takes a backseat. We maintain strict performance monitoring, call auditing, and data protection standards that align with U.S. business requirements. Our teams undergo continuous training to ensure consistency, professionalism, and alignment with your brand’s voice.

Hybrid and Onshore Options

Looking for a balance between proximity and savings? Magellan Solutions USA offers hybrid contact center models—combining our U.S.-based operations with offshore teams to deliver seamless customer experiences while optimizing cost efficiency.

Get Started

Expand your customer engagement capabilities and lower your operating costs. Contact Magellan Solutions USA to explore a customized offshore contact center solution for your business: