Omnichannel Support 3.0 - The eCommerce Playbook

Turning TikTok, IG, and DMs into Revenue Channels

In 2025, your customer's shopping journey doesn’t start on your website — it starts on TikTok, Instagram, or YouTube Live.

They don’t want to email you.

They don’t want to wait.

They want real-time support inside the platforms where they discover and buy.

But for most small eCommerce brands, social support is still a scattered mess:

• Missed DMs and inconsistent replies

• No visibility into order history from IG or TikTok

• Zero escalation process from bot → human → expert

• Customer convos split across email, chat, and social apps

If that sounds familiar, it’s time for Omnichannel Support 3.0.

We created a new, no-fluff guide for DTC brands that want to clean up their CX and turn social conversations into conversions.

🔍 Inside the playbook:

• How to embed AI or live agents into TikTok Shop

• Workflow to escalate IG DMs to chat, phone, or email

• Post-purchase support strategies in influencer campaigns

• How to offer real-time help during YouTube Live shopping events

• Recommended tools, integrations, and tech stack options

This is the modern CX infrastructure small brands need to compete with the big players — without losing your personal touch.

Submit your contact information below to access the full playbook: