Transforming Higher Education Support through AI-Driven, Omnichannel Engagement

Student Support in Higher Ed Is Broken

In 2025, your students don’t line up outside the registrar’s office.

They text.

They email.

They expect answers in real time — on their phone, in their language, on their schedule.

But for most colleges and universities, support is still stuck in the past:

• Fragmented offices where students get bounced around

• Phones “ringing off the hook” every semester start

• Financial aid answers hidden in PDFs no one reads

• Students dropping out because they couldn’t get help fast enough

Sound familiar? It’s time to modernize student experience.

We created a new, no-fluff white paper for higher education leaders who want to build support systems that meet today’s expectations — without breaking the budget.

🔍 Inside the white paper:

• Why 24% of attrition is tied to poor service — and how to fix it

• A repeatable playbook for scaling student support during enrollment and FAFSA cycles

• How conversational AI agents like Ferdinand cut wait times and give personalized answers

• Why multilingual support is no longer optional — and how AI makes it scalable

• Omnichannel workflows that unify phone, chat, SMS, email, and social into one seamless student experience

  
  

This is the modern support infrastructure higher ed needs to boost retention, reduce staff burnout, and create a reputation for truly being there for students.

📄 Submit your contact information below to access the full white paper: Transforming Higher Education Support through AI-Driven, Omnichannel Engagement.